Help topics

Getting startedSet up your workshop and learn the basics.Repair orders & intakeBook vehicles in, create repair orders, and process arrivals.InspectionsRun inspections, record findings, and capture evidence.Quotes & approvalsTurn findings into quotes and get customer approval.Bay View & schedulingSchedule work across bays and technicians.Doing the workJob cards, labour time, parts, and work carried out.Invoicing & paymentsFinalise invoices, take payment, and handle storage charges.Customers & messagingManage customers and send SMS updates and reminders.Settings & adminTeam, roles, catalogue, suppliers, and workshop settings.Mobile & voiceUse the technician app and the voice assistant.Billing & add-onsYour subscription, bays, SMS credits, and optional modules.TroubleshootingFix common problems and error messages.GlossaryWhat the words in Openhood mean.What's newRecent changes and new features.

Learning paths

For service advisorsOne vehicle, one day, your seat: diary, book-in, arrival, quote, approval, invoice, pickup.For techniciansYour side of one job, on a phone in the bay: sign in, inspect, wait for approval, do the work, finish clean.Get your shop liveThe owner's journey from first sign-in to a workshop that runs itself on Openhood.